Privacy Policy - Cafu Pass Service OÜ

Privacy Policy of Cafu Pass Service OÜ

Purpose of This Privacy Policy

At Cafu Pass Service OÜ, we are committed to protecting your personal information. This Privacy Policy outlines our practices for collecting, processing, disclosing, and safeguarding user data when you access our platform. It also informs you of your privacy rights and how you can reach us with concerns.

This policy is an integral part of Cafu Pass Service OÜ’s Terms of Use and must be read together with them. Please note that this Privacy Policy does not apply to third-party websites or applications linked to our platform. Users are encouraged to review the privacy policies of those third parties.

Acceptance of Privacy Policy

By using our platform, you agree to the collection and processing of personal information as described in this policy. Providing this information is necessary to access the platform's services. If you choose not to share your information, we may be unable to provide our services. For any concerns, contact us at ticket@ticketsinvienna.com.

Key Definitions

  • Account: A unique user account created on the platform to access services.
  • Company: Refers to Cafu Pass Service OÜ and its affiliates, subsidiaries, and related entities.
  • Cookies: Small files stored on your device to track usage and improve functionality.
  • Device: Any equipment used to access the platform (e.g., computer, mobile phone, tablet).
  • Personal Information: Data related to an identifiable person, collected during platform use.
  • Platform: Includes the website, related pages, mobile applications, and mobile versions.
  • Privacy Policy: This document and any future amendments or supplementary policies.
  • Social Media Platforms: Channels like Facebook or Instagram used to interact with Cafu Pass Service OÜ.
  • Service Providers: Vendors offering services listed on our platform.
  • Third-Party Vendors: External entities engaged by Cafu Pass Service OÜ to maintain and support platform operations.
  • Website: Refers to www.ticketsinvienna.com.
  • You/Your: Refers to the user of the platform.

Why We Collect Personal Information

Cafu Pass Service OÜ connects users with service providers for booking experiences and events. To ensure smooth operations, we collect personal data for:

  1. Facilitating Services: Booking services and managing user interactions.
  2. Legal Obligations: Compliance with applicable laws and regulations.

Types of Data Collected

Personal Information

We collect two main types of personal data:

  • Non-Identifiable Personal Information: Aggregated or anonymized data that cannot identify you personally, such as:
    • Browser type
    • Masked IP addresses
    • General usage patterns
  • Personally Identifiable Information: Data that identifies or can identify you, such as:
    • Name, email address, phone number
    • Payment/card details
    • Address, date of birth

Automated Data Collection

Certain data is collected automatically when you interact with our platform, including:

  • Device Information: Browser type, operating system, and application version.
  • IP Information: Captured during platform access.
  • Behavioral Data: Usage patterns, sections visited, duration, and timestamps.

Cookies

We use cookies to enhance user experience, track usage, and enable personalized services. Types of cookies include:

  • Necessary Cookies: Ensure secure access and functionality.
  • Policy Acceptance Cookies: Track user consent to cookie usage.
  • Functionality Cookies: Store preferences, such as login details or language.

Use and Sharing of Personal Information

How We Use Your Data

We process your data for:

  • Service Provision: Booking and managing your experiences.
  • Marketing Campaigns: Sharing promotional materials, newsletters, and updates.
  • Platform Improvement: Enhancing functionality and user experience.
  • Communication: Notifying you of changes, seeking reviews, or conducting surveys.

With Whom We Share Your Data

We may share data with:

  • Third-Party Vendors: For monitoring, analyzing usage, and contacting you.
  • Affiliates: Shared with related entities under strict adherence to this policy.
  • Payment Partners: Processing payment-related information securely.
  • Service Providers: For delivering booked services or business operations.

Your Privacy Rights

You have the right to:

  • Access and Review: Request details of personal data held by us.
  • Correction: Update or correct inaccurate information.
  • Data Deletion: Request deletion of your personal data, subject to legal requirements.
  • Restrict Processing: Limit how your data is processed under certain conditions.

For queries or to exercise these rights, contact us at ticket@ticketsinvienna.com.

Data Security

We implement stringent measures to secure your data, including encryption, secure servers, and regular monitoring. While we strive to protect your information, no system is entirely immune to breaches. In the event of a data breach, we will notify affected users promptly.

Policy Updates

This Privacy Policy may be updated periodically. Users are encouraged to review the policy regularly for changes. Continued use of the platform signifies acceptance of any updates.

Contact Us

For questions or concerns regarding this Privacy Policy, please reach out to us: